Privacy Policy

Last Updated: May 15, 2024

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

1.1 Personal Data

We may collect personally identifiable information, such as:

• Name, email address, postal address, phone number, and other contact details
• Payment information (credit card details, billing address)
• Date of birth and gender
• Health and wellness information relevant to our services
• Photos and images you provide to us
• Appointment history and service preferences

1.2 Non-Personal Data

We may automatically collect certain information when you visit, use, or navigate our website, including:

• IP address and browser type
• Device information (type, operating system)
• Usage data (pages visited, time spent on site)
• Referral source

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners
• Social media platforms (if you interact with us through them)
• Marketing partners

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Create and manage your account
• Process payments and prevent fraud
• Personalize and tailor your experience
• Develop new products, services, and features
• Communicate with you about appointments, services, promotions, and news
• Monitor and analyze usage patterns and trends
• Comply with legal obligations
• Resolve disputes and troubleshoot problems

2.1 Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given us explicit consent to process your data
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate Interests: Where processing is necessary for our legitimate business interests
• Legal Obligation: Where processing is necessary to comply with legal requirements

3. Sharing Your Information

We may share your information with third parties in the following situations:

3.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:

• Payment processors
• IT and system administration services
• Customer service providers
• Marketing and analytics partners

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information where required by law or to protect our rights or the rights of others.

3.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

4.1 Access and Information

You have the right to request copies of your personal information that we hold. We will provide this information within 30 days of your request.

4.2 Rectification

If you believe that any information we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.

4.3 Erasure

You have the right to request that we delete your personal information in certain circumstances.

4.4 Restriction of Processing

You can ask us to restrict the processing of your personal information in certain circumstances.

4.5 Data Portability

You have the right to obtain a copy of your personal data in a structured, commonly used, and machine-readable format.

4.6 Objection

You have the right to object to our processing of your personal information in certain circumstances.

4.7 Marketing Communications

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly using the information in the "Contact Us" section

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Applicable legal requirements

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Functional Cookies: Allow us to remember your preferences and settings
• Performance/Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Track your browsing habits to enable us to show advertising which is more likely to be of interest to you

7.2 Cookie Management

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. For more information about cookies and how to disable them, you can visit www.allaboutcookies.org.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

10. Third-Party Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: