Terms & Conditions

Last Updated: May 15, 2024

1. Acceptance of Terms

By accessing this website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the website or services on behalf of an organization, you agree to these Terms on behalf of that organization and represent that you have the authority to do so.

We reserve the right to change these Terms at any time. We will provide notice of significant changes by updating the "Last Updated" date at the top of these Terms. Your continued use of our website or services after such changes constitutes your acceptance of the new Terms.

2. User Accounts

When you create an account with us, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.

You are responsible for:

• Maintaining the confidentiality of your account and password
• Restricting access to your computer or device
• All activities that occur under your account or password

You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. Services and Bookings

Hellcrarse offers personalized beauty and wellness programs and related services as described on our website.

3.1 Service Availability

All services are subject to availability. We reserve the right to modify, suspend, or discontinue any service at any time without notice.

3.2 Bookings and Appointments

When booking appointments:

• You agree to provide accurate and complete information
• Appointments are confirmed only after receipt of confirmation from us
• We reserve the right to refuse service to anyone for legitimate business reasons

3.3 Cancellations and Rescheduling

Our cancellation policy requires at least 24 hours' notice for appointment cancellations. Cancellations with less than 24 hours' notice may incur a fee of 50% of the service cost. No-shows will be charged the full service amount.

3.4 Health Information and Disclaimers

You are required to disclose all relevant health information prior to receiving services. We may require a doctor's note for certain conditions. Our services are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult with a qualified healthcare professional before beginning any wellness program.

4. Payments and Pricing

4.1 Pricing

All prices are displayed in GBP (£) and are inclusive of applicable taxes. We reserve the right to adjust pricing at any time. Any price changes will not affect already confirmed bookings.

4.2 Payment Methods

We accept various payment methods as indicated on our website. By providing payment information, you represent and warrant that you have the legal right to use the payment method.

4.3 Subscriptions

For subscription services:

• Subscriptions automatically renew unless canceled before the renewal date
• You may cancel your subscription at any time through your account or by contacting us
• Refunds for subscriptions are subject to our Refund Policy

5. User Conduct and Restrictions

When using our website or services, you agree not to:

• Violate any applicable laws, regulations, or these Terms
• Use our website or services for any illegal or unauthorized purpose
• Attempt to access any area of the website or services that you are not authorized to access
• Interfere with or disrupt the operation of the website or services
• Upload or transmit viruses, malware, or other malicious code
• Harvest or collect user information without consent
• Impersonate any person or entity
• Engage in any activity that could damage, disable, or impair our website or services
• Post or transmit any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable

We reserve the right to terminate or suspend your access to our website or services immediately, without prior notice, for any breach of these Terms.

6. Intellectual Property

6.1 Our Intellectual Property

The website, its content, and all services, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the property of Hellcrarse Ltd. or its content suppliers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or services without our express written permission.

6.2 License to Use Website

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and services for personal, non-commercial purposes in accordance with these Terms.

6.3 User Content

By posting, uploading, or submitting any content to our website (such as reviews, comments, or testimonials), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that you own or have the necessary permissions to use and authorize us to use all intellectual property rights in and to any content you submit.

7. Limitation of Liability

To the fullest extent permitted by applicable law:

• We will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or services
• Our liability for damages shall be limited to the amount you paid for the service that gave rise to the claim
• We do not guarantee that our website or services will be secure or free from bugs or viruses
• We do not guarantee specific results from the use of our services

This limitation of liability applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

8. Disclaimers

Our website and services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, and hereby disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranties regarding the security, reliability, timeliness, or performance of our website or services
• Any warranties for any information, advice, or services obtained through our website

Your use of our website and services is at your sole risk.

9. Indemnification

You agree to indemnify, defend, and hold harmless Hellcrarse Ltd., its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing our website or services using your account.

10. Termination

We may terminate or suspend your account and access to our website or services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

• Your right to use the website and services will immediately cease
• We may delete or remove your content and account information
• All provisions of these Terms which by their nature should survive termination shall survive termination

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by updating the "Last Updated" date at the top of these Terms. Your continued use of our website or services after any such changes constitutes your acceptance of the new Terms.

It is your responsibility to review these Terms periodically for changes.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or our website or services shall first be attempted to be resolved through good faith negotiation. If the dispute cannot be resolved through negotiation, it shall be submitted to mediation in accordance with the rules of the Centre for Effective Dispute Resolution (CEDR).

If mediation is unsuccessful, the dispute shall be resolved by binding arbitration in London, United Kingdom, in accordance with the rules of the London Court of International Arbitration.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provision shall be deleted without affecting the remaining provisions.

14. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Hellcrarse Ltd. regarding our website and services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning our website and services.

15. Contact Us

If you have any questions or concerns about these Terms, please contact us at: